💸 Refund Policy – Fairness, Transparency, and Trust
We want you and your pets to be happy with LoveBite. Here’s how our subscription and refund policies work to ensure fairness and clarity for everyone.
15-Day Free Trial
All new users receive a 15-day free trial with full access to all of LoveBite's features. We encourage you to explore the platform thoroughly during this period to ensure it meets your pet care needs. You will not be charged during the free trial.
Subscription & Billing
If you do not cancel before the trial ends, your subscription will automatically begin based on the plan you selected. Our pricing is $5.99/month for the monthly plan or $66.00/year (which equals $5.50/month) for the annual plan. You can manage your subscription from your dashboard at any time.
Refunds
We do not provide refunds for monthly or yearly subscription fees once they have been charged.
The 15-day free trial is designed to give you ample time to evaluate the service before committing to a paid plan. If you cancel during the trial, you will not be billed.
Cancellation
- If you cancel during the free trial, your access will end immediately, and you will not be charged.
- If you cancel a paid subscription, your access will continue until the end of your current billing period, and you will not be charged again.
Important: Upon cancellation of a paid subscription, your account and all associated pet data will be permanently deleted from our database at the end of your billing cycle. Please be sure to export any data you wish to keep before then.
Questions?
If you have any questions regarding our refund or cancellation policies, please do not hesitate to contact us.
support@lovebite.io